Effective Date: 07/23/2026
Last Updated:  07/23/2026

At Kadumé, every fragrance is carefully inspected, securely packed, and quality checked before dispatch. As fragrances are personal-use products, we maintain strict hygiene and quality standards to ensure every customer receives an authentic and untouched product.

Please read this policy carefully before placing your order.

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1. General Policy

Due to the nature of perfumes and personal care products, Kadumé does not accept returns or exchanges for products that have been delivered in good condition.

Returns or refunds will not be accepted for reasons including, but not limited to:

* Change of mind
* Personal fragrance preference
* Ordering the wrong product
* Ordering multiple products by mistake
* Product no longer required
* Minor variations in fragrance perception
* Packaging differences resulting from product updates

Fragrance performance and scent perception are subjective and may vary depending on skin chemistry, weather conditions, and individual preferences.

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2. When Are Returns or Replacements Accepted?

We will gladly assist you if your order is:

* Damaged during transit
* Received in a leaking condition
* Incorrect product delivered
* Incorrect quantity delivered
* Product received in a tampered or opened condition
* Product found to have a manufacturing defect

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3. Reporting an Issue

To help us investigate your claim, you must notify us within 48 hours of delivery by contacting our customer support.

Your request should include:

* Order number
* Full name
* Registered email address
* Contact number
* Clear photographs of:
* The shipping package
* Product packaging
* Product label
* Damage or leakage (if applicable)

For transit damage or leakage claims, we strongly recommend recording an uninterrupted unboxing video starting from the sealed shipping package until the product is fully opened. While not mandatory in every case, an unboxing video significantly helps us verify claims and process them more quickly.

Claims submitted after 48 hours may not be eligible for replacement or refund.

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4. Inspection & Verification

Once we receive your request, our quality team will review the information provided.

We may:

* Request additional photographs or videos
* Contact you for further information
* Coordinate with our logistics partner for verification

Verification typically takes 2–5 business days.

Kadumé reserves the right to decline claims where sufficient evidence is not available or where the product has been intentionally damaged, altered, or misused.

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5. Replacement Policy

If your claim is approved, Kadumé may provide:

* A replacement of the same product, or
* A replacement of equivalent value if the original product is unavailable.

Replacement shipments will be arranged at no additional cost to the customer.

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6. Refund Policy

Refunds are generally provided only when:

* A replacement cannot be arranged,
* The ordered product is permanently unavailable, or
* Kadumé determines that a refund is the most appropriate resolution.

Approved refunds will be processed to the original payment method.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed method after verification.

Refund processing timelines:

* Refund approval: Within 5 business days after claim verification.
* Credit to original payment method: Typically 5–10 business days, depending on your bank or payment provider.

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7. Orders That Cannot Be Cancelled or Returned

The following are not eligible for return, replacement, or refund:

* Products opened after delivery without any manufacturing or transit defect.
* Products damaged due to improper handling, storage, or misuse.
* Products returned without prior approval from Kadumé.
* Requests based solely on personal dislike of the fragrance.
* Minor cosmetic variations in packaging that do not affect product quality or authenticity.

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8. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

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9. Refused Deliveries

If a customer refuses to accept delivery without a valid reason, Kadumé reserves the right to recover applicable shipping, return shipping, and handling charges before processing any eligible refund.

Repeated refusal of Cash on Delivery orders may result in future COD orders being declined.

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10. Contact Us

For any return, replacement, or refund request, please contact:

Kadume Fragrance (OPC) Private Limited
Website: https://www.kadume.com
Email: support@kadume.com

Please include your order number in all communications so we can assist you promptly.

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At Kadumé, customer satisfaction is our priority. While we maintain strict hygiene standards for fragrance products, we are committed to resolving genuine issues fairly, transparently, and as quickly as possible.